1. Browse the gallery and tap the icon to select your favourite images.
2. Click the basket icon to choose your products. You can also select packages under the Packages tab, if available.
3. If you have more than one child, use the menu icon to switch between galleries and select images from each — you can check out in a single transaction.
4. Click the icon to proceed to payment and complete your order via PayFast or Yoco.

Orders are only created once payment is successfully approved. This means:

• No unpaid orders are processed
• Your order is secure and confirmed immediately upon payment
• You'll receive a confirmation email with your order number and full details

Digital orders are sent directly after your order confirmation email. If you don't see it in your inbox after a few minutes, please check your spam or junk folder.

This usually happens due to a small typo. Before anything else, check that there are no spaces before or after your password — this can happen if you copy and paste it and accidentally include a trailing space.

If you're still unable to log in, please contact your photographer to confirm the correct password for your gallery.

Photoset offers secure online payments through two trusted South African payment gateways — giving you a backup option if one is temporarily unavailable.

Photoset uses two independent payment gateways — Yoco and PayFast — so that if one is experiencing a temporary issue, you can still complete your order using the other.

• If your Yoco payment failed, please try again using PayFast.
• If PayFast didn't work, please try using Yoco instead.

Switching gateways resolves the vast majority of payment issues.

It's very uncommon for both gateways to fail simultaneously. In most cases, this points to a temporary issue between your bank and the payment gateway — it's worth checking with your bank to confirm their online payment services are functioning normally.

If the problem continues, please contact us with the following information so we can investigate as quickly as possible:

• Which payment platform you used (Yoco or PayFast)
• A screenshot of any error message you received
• The date and time of the attempted payment
• The value of the attempted payment

Photoset is a simple, secure platform for South African photographers to showcase and sell their work online. It lets you create private galleries where clients can browse, download digital images, and order high-quality prints or other products.

Beyond sales, Photoset helps you manage orders, printing, and packaging — streamlining your workflow from start to finish.

Photoset can accommodate very large school shoots — including shoots with up to 100 classes in a single shoot. Most schools typically fall within the 15–60 class range.

We don't limit the number of images per gallery, but we strongly recommend keeping galleries to around 30–80 images. Here's why:

• Parents have limited time and patience, especially when searching face by face for their child
• Many parents are on mobile devices with limited data — large galleries load slowly and increase abandoned orders
• Smaller, well-curated galleries are easier to navigate and consistently result in better sales

If you're experiencing upload failures with large galleries, consider switching to the skeleton shoot approach rather than uploading everything at once. Large simultaneous uploads are more prone to failure, especially on slower or unstable connections.

Here's how it works:

1. Create your shoot and add all galleries and passwords upfront — but don't upload any images yet.
2. Once the skeleton is in place, go to your Shoot Details page.
3. Upload images one gallery at a time directly from the Shoot Details page.

Yes — always check your galleries before sharing them. We recommend doing this on a mobile phone, as most orders are placed on mobile devices. This lets you:

• Confirm images load correctly and quickly
• Verify products and packages are set up correctly
• Check any tagging, pinning, or excluded products
• Experience the gallery exactly as a parent would

Occasionally an image may become corrupted during upload. If this happens, simply re-upload the image and it will automatically replace the corrupted version.

Images are automatically sorted by filename. Standard computer sorting doesn't always match the order photos were taken or the way you've numbered your files.

If images appear slightly out of sequence, enable Natural Filename Sorting:

1. Go to your Gallery and click Details.
2. Click Edit.
3. Enable Use Natural Filename Sorting.

Your images will automatically reorder into the correct sequence.

Yes. If you've uploaded an incorrect image, you have two options:

If the print batch has not yet been run, you can correct this directly in Photoset:

• Wrong image: Go to the client's order, locate the product, click the small image icon on the right and select the correct image.
• Wrong product: Go to the client's order, click the basket icon on the right and select the correct product. You may swap to a product of equal or lower value — if lower, arrange a refund directly with your client for the difference.

• R9.50 per order — covers online ordering, payments, packaging, and client communication
• 10 free orders per month included (30 free orders per month on a subscription)
• 3.95% banking fee — this is the cost of doing business online, charged by the payment gateway

• Gallery hosting for 18 months — sell prints and digitals even after cut-off dates
• Real-time order tracking — no more reconciling bank statements
• Two cut-off dates per shoot, each generating a full print batch
• Downloadable print-ready folders sorted by product for your printer
• Tick sheets for easy packaging by school, class, and order number
• Fast order lookup by order number, name, or email
• Instant resend of digital orders to clients
• Automated reminder emails to parents who haven't ordered, boosting sales
• Personalised support — help with setup, troubleshooting, and workflow advice

An order is created when a client uses their email to check out or download images from your gallery. The R9.50 fee applies per order — whether the client purchases a single product or multiple products in one transaction.

If a customer requests a refund before the order cut-off date and no physical prints have been sent for production, a refund can be processed.

Contact us with the Order Number and we'll reverse the transaction. The photographer's account will be debited the amount paid by the customer, less the applicable product fees charged at the time of the order.

Photoset supports two payment gateways — PayFast and Yoco — to ensure reliability and reduce failed checkouts. Orders are only generated once payment is approved, which means you never produce unpaid orders and all orders are visible in real time on your dashboard.

Funds clear into Photoset's account within 2–7 days depending on the gateway. Payouts are processed weekly:

• Totals reflect on your dashboard Friday morning
• Payments are made to you Monday morning

If a client encounters a payment issue, advise them to try the alternative gateway. Please also let us know if a gateway appears to be down.

• Restart your computer — a simple reboot often resolves temporary glitches
• Check your file sizes — maximum 32MB per image; under 20MB recommended for smoother uploads
• Check file ratios — if using one of our integrated printers, ensure images meet the required ratios
• Check your upload speed — it's your upload speed (not download) that matters. Test at speedtest.net. We recommend 50 Mbps or higher for best performance

If it's still not working, please contact us with: which upload page you're using, how many files you're trying to upload, and the average file size. We can monitor the system while you attempt an upload to check if anything is happening on our side.

1. Plan cut-off dates strategically. Set an initial cut-off within 1–2 weeks of gallery creation to create urgency, and add a second cut-off after month-end to capture orders after payday. Automated reminder emails are sent a day before the cutoff. We strongly recommend avoiding Saturday, Sunday and Monday cutoff dates as very few customers will check email on the weekends and follow up by placing an order.
2. Reduce password barriers. Where possible, use a single password at gallery or shoot level rather than unique passwords per student. The fewer hoops a parent has to jump through, the more likely they are to complete their order. Always ensure the institution or client has agreed to a shared-password approach in terms of the POPI Act before doing so.
3. Choose passwords carefully. Passwords should be short and easy to type on a mobile keyboard — since most parents will be ordering from their phones. Avoid spaces, capital letters, punctuation, and special characters, as these require keyboard switching on mobile and are a common source of login frustration. A simple lowercase word or two is ideal — memorable enough not to forget, but not so obvious it could be guessed by anyone outside the school.
4. Curate your galleries. Remove duplicate, blurry, or unflattering images. Keep galleries to 50–200 images — large galleries overwhelm clients, especially on mobile.
5. Polish your presentation. Use the star button to set a highlight image for each gallery. A strong visual first impression on the overview page significantly improves engagement.
6. Structure pricing and packages clearly. Offer well-balanced packages with a clear value difference between tiers and a straightforward product selection — fewer choices lead to higher conversion.
7. Communicate proactively. Notify clients when galleries go live and clearly communicate cut-off dates. Supplement Photoset's automated reminder emails with your own — WhatsApp groups and school channels significantly improve uptake.
8. Review your analytics. Monitor which galleries perform well, track average order value, and use those insights to refine your pricing, curation, and communication over time.